Resume

Lourella Lagdamen

QUALIFICATIONS SUMMARY

Excellent team-working, problem-solving, analytical, and communication skills gained through education (at Toronto Metropolitan University and the University of Waterloo) and 15 months of co-op work experience
Advanced organizational and project coordination skills with solid attention to detail refined by 7 months of Project Management co-op work experience
Exceptional independent-working, time management, creative thinking, and multitasking skills cultivated during 8 months of Marketing co-op work experience
Highly self-motivated, fast learner as demonstrated through Wix, MailChimp, HootSuite, OnCall Health, GoToMeeting, Adobe Illustrator, and Adobe InDesign
Strong sense of professionalism developed through external communication like social media, campus promotions, B2B e-mail campaigns, and e-mails to external project teams
Familiarity with Adobe Creative Suite and Windows Movie Maker through managing social media and extracurricular activities
Proficiency in Google Docs, Slides, Sheets, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with typing speed of 98WPM

EXPERIENCE

Digital Media Specialist Sept. 2021 – Present

Self-Employment | Brampton, ON

Executed semiweekly video streams on Twitch.tv with video production software OBS, reaching the top 25% of streamers
Continuously revitalized content strategies, boosting viewer engagement by 30% year-over-year and increasing year-to-date earnings by 27%

Clinic Administrator Sept. 2023 – Nov. 2023

Homewood Health Inc. | Mississauga, ON

Implemented monthly scheduling for 13 group sessions using OnCall Health, improving efficiency by 20% through optimizing session allocation and minimizing last-minute changes
Effectively addressed scheduling conflicts and client concerns for 2 teams (total of 10 clinicians) within 48 hours, adapting to varying time zones and maintaining timely client engagement using Microsoft Outlook and Teams

Project Coordinator Co-op Feb. 2018 – Aug. 2018

Canadian Solar Inc. | Guelph, ON

Provided weekly reports, project summaries, and meeting minutes using GoToMeeting, Microsoft Word, and Outlook to strengthen the flow of information between 2 teams of 4 project managers and engineers

Sales & Marketing Co-op May 2017 – Aug. 2017

Gambles Ontario Produce Inc. | Toronto, ON

Co-developed brochures and product catalogues for 3 brands, including fruits, vegetables, and transport trucks, using Adobe Photoshop and InDesign to elevate brands’ image

Marketing and Social Media Liaison Sept. 2016 – Dec. 2016

UW Food Services | Waterloo, ON

Employed Hootsuite, Adobe Photoshop, and Illustrator to construct compelling posts that regularly engaged 4K followers across Facebook, Twitter, and Instagram

EDUCATION

Business Management Certificate Aug. 2023

Toronto Metropolitan University | Toronto, ON

Bachelor of Arts, Honours Arts & Business/Psychology Co-op Program with Distinction Apr. 2019

University of Waterloo | Waterloo, ON

INTERESTS